Terms & Conditions

The mini-membership gives you access to 2 x classes per fortnight in person or Zoom livestream.  You have 2 weeks to use the classes before the next billing cycle for flexibility. Plus bonus on-demand video library access.

All memberships have an initial 4-week period (two billing cycles) with 14 days’ notice to pause for planned absences. Minimum pause period is 2 weeks & up to 12 weeks in a 12-month period.

All classes have a 4-hour cancellation window. Bookings cancelled within the 4-hour cancellation window are considered late cancellations and forfeited. Cancellations & changes to your booked classes can be accessed anytime by logging in to your account on our website.

All purchases are final. Refunds are not offered for change of mind, general illness or injury except as noted in our general terms. Memberships cannot be shared or transferred.

Our general terms and conditions also apply and can be found here https://charleyoga.com.au/privacy-policy/  and are subject to change from time to time.  Any changes will be posted here for you to view.

The value membership gives you access to 4 x classes per fortnight in person or Zoom livestream.  You have 2 weeks to use the classes before the next billing cycle for flexibility. Plus bonus on-demand video library access.

All memberships have an initial 4-week period (two billing cycles) with 14 days’ notice to pause for planned absences. Minimum pause period is 2 weeks & up to 12 weeks in a 12-month period.

All classes have a 4-hour cancellation window. Bookings cancelled within the 4-hour cancellation window are considered late cancellations and forfeited. Cancellations & changes to your booked classes can be accessed anytime by logging in to your account on our website.

All purchases are final. Refunds are not offered for change of mind, general illness or injury except as noted in our general terms.  Memberships cannot be shared or transferred.

Our general terms and conditions also apply and can be found here https://charleyoga.com.au/privacy-policy/  and are subject to change from time to time.  Any changes will be posted here for you to view.

The unlimited membership gives you access to unlimited classes in person or Zoom livestream.  Plus bonus on-demand video library access.

All memberships have an initial 4-week period (two billing cycles) with 14 days’ notice to pause for planned absences. Minimum pause period is 2 weeks & up to 12 weeks in a 12-month period.

All classes have a 4-hour cancellation window. Bookings cancelled within the 4-hour cancellation window are considered late cancellations and forfeited. Cancellations & changes to your booked classes can be accessed anytime by logging in to your account on our website.

Repeated late cancel or no-shows may incur a fee under our late cancel policy.

All purchases are final. Refunds are not offered for change of mind, general illness or injury except as noted in our general terms. Memberships cannot be shared or transferred.

Our general terms and conditions also apply and can be found here https://charleyoga.com.au/privacy-policy/  and are subject to change from time to time.  Any changes will be posted here for you to view.

Valid for 10 classes on the weekly timetable for 10 weeks from first attendance, regardless of public holidays or any other studio closure. Unused passes become invalid after their expiry date.

All classes have a 4-hour cancellation window. Bookings cancelled outside of this window are credited to your account to reuse. Bookings cancelled within 4 hours of the class are considered late cancellations and are forfeited. Cancellations & changes to your booked classes can be accessed anytime by logging in to your account on our website.

All purchases are final and refunds or expiry extensions are not offered for change of mind, general illness or injury except as noted in our general terms. Class passes & memberships cannot be shared or transferred.

Our general terms and conditions also apply and can be found here https://charleyoga.com.au/privacy-policy/  and are subject to change from time to time.  Any changes will be posted here for you to view.

A casual pass gives access to a single class on the weekly timetable in person or Zoom livestream.

All classes have a 4-hour cancellation window. Bookings cancelled within the 4-hour cancellation window are considered late cancellations. Cancellations & changes to your booked classes can be accessed anytime by logging in to your account on our website.

All purchases are final. Refunds are not offered for change of mind, general illness or injury except as noted in our general terms. If unused, expires 3 months after purchase.

Our general terms and conditions also apply and can be found here https://charleyoga.com.au/privacy-policy/  and are subject to change from time to time.  Any changes will be posted here for you to view.

The Soft Start Yoga Program gives new students unlimited access to regular weekly classes in person & Zoom livestream. Plus, bonus on-demand video library access.

Valid for 28 consecutive days from first booking, no-show or late cancellation, regardless of public holidays, cancelled classes or closures. Does not auto-renew.

All classes have a 4-hour cancellation window. Bookings cancelled within the 4-hour cancellation window are considered late cancellations and forfeited.  Repeated late cancels may incur a fee under our late cancel policy.  Cancellations & changes to your booked classes can be accessed anytime by logging in to your account on our website.

All purchases are final. Refunds are not offered for change of mind, general illness or injury except as noted in our general terms.  If unused, expires 3 months after purchase.

Our general terms and conditions also apply and can be found here https://charleyoga.com.au/privacy-policy/  and are subject to change from time to time.  Any changes will be posted here for you to view.

Events, workshops & retreats are non-refundable except when you cancel not less than 28 days prior to the event date AND we are able to fill your space.

You can transfer your event attendance to another person and let us know who is coming in your place.

In the rare event that a retreat or workshop is cancelled by us, we can either credit you, transfer to another event or refund your money as soon as is practical.

Our general terms and conditions also apply and can be found here https://charleyoga.com.au/privacy-policy/  and are subject to change from time to time.  Any changes will be posted here for you to view.

On-demand library memberships auto-renew monthly, annually or are time-based one-off purchases, depending on options selected.  No refunds or credits are available for online courses, classes & content once access has been given.

On-demand memberships can be cancelled before the renewal period by logging in and cancelling from your dashboard or contacting us at info@charleyoga.com.au.  Cancellations cannot be backdated.

Online content is for individual use only and cannot be shared, transferred, copied or broadcast to multiple participants.

Our class videos are recorded for students who are in good health or have had a health screening with one of our team beforehand to ensure safety.  If you are new to things or injured and not sure if this is right for you then we suggest attending some yoga classes with a qualified teacher to ensure safety during your practice.  We advise that you consult with a health professional first before starting a yoga practice.

Guided meditation can be a great tool to help alleviate stress & anxiety. However, meditation is not a substitute for professional healthcare.  If you feel you are not coping, then please seek professional help by speaking to your GP.  Mental Health Australia provides further information and resources that you might find helpful https://mhaustralia.org/need-help

Our general terms and conditions also apply and can be found here https://charleyoga.com.au/privacy-policy/  and are subject to change from time to time.  Any changes will be posted here for you to view.

Membership can be paused, changed or cancelled with 14 days’ notice once your initial two billing cycles have passed by emailing us at info@charleyoga.com.au or filling out our membership pause, change or cancellation forms. Strictly no refunds for payments that have already occurred or occur within 14 days of your request to pause, change or cancel. Requests cannot be backdated.

Pauses: Membership can be paused for a minimum of two weeks and total of 12 weeks each calendar year by completing a membership pause request form or emailing us.

Classes can’t be booked or attended while the membership is paused, and any included on-demand access will not be available. Pausing your membership will cancel any existing class bookings during the pause period.

Changes: Membership type can be changed by emailing us or completing a membership change request form.   Downgrade requests must be received at least 14 days before the requested change date.

Cancellations: Membership can be cancelled by completing a membership cancellation request form or emailing us. Cancellations cannot be backdated.  The exception is if you have a permanent illness or injury and can provide a medical certificate stating the permanent incapacity and inability to participate in gentle exercise.

Cancelled memberships renewed later will be at our current advertised prices. All memberships have a 7 day cooling off period on initial sign up.

Our general terms and conditions also apply and can be found here https://charleyoga.com.au/privacy-policy/  and are subject to change from time to time.  Any changes will be posted here for you to view.

All memberships have an initial 4-week period (two billing cycles) with 14 days’ notice to pause for planned absences. Minimum pause period is 2 weeks & up to 12 weeks in a 12-month period.

The class schedule is subject to change at any time. All terms apply regardless of schedule or teacher changes.

Repeated late cancels or no-shows for unlimited memberships may incur a fee under our late cancel policy.  This is currently $20 per class and will be charged automatically for repeated late cancels.

Payments

All payments are final, and refunds are not offered for any reason except as specified in our terms and conditions.

Membership payments will be debited from your nominated card or bank account for the period you signed up for (eg, fortnightly, monthly or annually) starting from the date you sign up to the membership unless you contact us to manually adjust it to a different date.

If you’re signing up during our membership pre-launch period in 2026, your membership will start on our launch date unless you contact us directly to set up your membership manually with a different start date

If your payment fails, the system will notify you by email, request new payment details and retry your current payment method.  After 14 days, your membership will be suspended until the outstanding payment has been made.

There are no discounts or refunds for days you are unable to book into classes due to your membership being unpaid. Memberships cannot be shared or transferred.

Membership prices will increase on occasion to reflect rising costs. You will be given notice of at least 30 days in writing prior to any change.

Concession pricing is for those in genuine need including holders of a seniors, health care, student or pensioner card.  This must be shown at your first class and/or at our request.

Cancellations by Charleyoga

In the rare event that a class is cancelled last minute by Charleyoga, we will attempt to contact you, and you will be given a credit to use when convenient for you.

In the rare event that a retreat or workshop is cancelled by us, we will refund your money as soon as is practical.

Health Issues

If you have health issues, then it is recommended that you consult with your health practitioner before participating in classes at Charleyoga.  Discuss your condition and any special requirements you may have with your teacher. You should be comfortable throughout your class, if you experience pain please stop immediately and seek advice from the teacher.

I understand that the teachers at Charleyoga cannot provide medical advice and that it is my responsibility to consult with a health practitioner prior to commencing class. It is your responsibility to practice within your personal limits and to decide whether to follow the advice and guidance provided by the teacher.

Whilst all reasonable efforts are taken to ensure your health and safety, participation in classes with Charleyoga may result in damage, loss, injury or even death.  It is a condition of participation that you agree and acknowledge this.

Government Mandates

By booking into in-person classes you acknowledge and agree to practice online via live stream should Charleyoga be ordered to cease in-person classes temporarily due to government mandates.

Age Limits

All classes, events, workshops, retreats and any other offerings are strictly for over 18’s only.

Our general terms and conditions also apply and can be found here https://charleyoga.com.au/privacy-policy/  and are subject to change from time to time.  Any changes will be posted here for you to view.