Booking Terms and Conditions, Cancellations and Refund Policy
- Bookings For Group Yoga Classes
- Class fees are non-refundable and non-transferable due to change of mind once booked for the term at the discounted term rate.
- Catch up classes can be done within the current term if a class is missed due to illness or other circumstances i.e. you can attend another session during the current term in person or online subject to space. Under the following conditions:
- You must notify us you are not attending at least 2 hours before the class by email or message. Otherwise, this is classed as a late cancel.
- For late cancels and no-shows, the missed class is forfeited and not available to catch up. We often have waitlists for popular timeslots, and this makes it fair for everyone
- It’s best to let us know when/where you would like to catch up to confirm space and avoid disappointment.
- Unused classes for term bookings, part term enrolments or casual classes cannot be rolled over into subsequent terms.
- Spaces can only be held with payment, please complete payment to secure your space.
- Part term enrolments are taken subject to space. You must let us know the dates that you will be here/away to take this option. Otherwise, please pay and attend casually or book for the entire term to secure your space for the whole term and catch up any missed classes during that term.
- Casual spaces may be moved to another timeslot with at least 2 hours’ notice before the booked time.
- Credits and refunds are not usually issued for missed classes due to general illness except as noted here.
- Credits and refunds may be issued under exceptional circumstances at the discretion of Charleyoga (eg major surgery, severe injury, death in the family) as follows;
- Please contact us as soon as possible as we can only give credits from the date you contact us, not for classes already missed prior to this.
- A note from your health practitioner stating you are unfit to participate in classes may be required in the case of a credit or refund request due to injury, surgery or other major health issue.
- No refunds or credits are available for online courses once the course has begun and full access to the content has been given.
- In the rare event that a class is cancelled by Charleyoga you will be given the following options in this order:
- Come to a different class that week or another week during the term to catch up subject to space
- Practice online via live stream if we must close temporarily due to government mandates
- Receive a credit to use at another time
- Receive a refund for the class
- You must contact us as soon as practical to request and arrange option iii or iv. We will assume you have taken option i or ii unless you contact us.
- Refunds for retreats & workshops may only be given if you cancel not less than 14 days ahead of the retreat date AND we are able to fill your space.
- In the rare event that a retreat or workshop is cancelled by us, we will refund your money as soon as is practical.
- If you have health issues then it is recommended that you consult with your health practitioner before participating in class. Discuss your condition and any special requirements you may have with your teacher. You should be comfortable throughout your class, if you experience pain please stop immediately and seek advice from the teacher.
- By confirming your booking, you agree that you understand that the teachers at Charleyoga cannot provide medical advice and that it is your responsibility to consult with a health practitioner prior to commencing class. It is your responsibility to practice within your personal limits and to decide whether to follow the advice and guidance provided by the teacher.
- Whilst all reasonable efforts are taken to ensure your health and safety, participation in classes with Charleyoga may result in damage, loss, injury or even death. It is a condition of participation that you agree and acknowledge this.
- By booking into in-person classes you acknowledge and agree to practice online via live stream should Charleyoga be ordered to cease in-person classes temporarily due to any government mandates.
- All classes, events, workshops, retreats and any other offerings are strictly for over 18’s only.
- On-demand content & online courses
- On-demand library memberships auto-renew monthly, annually or are time-based one-off purchases, depending on options selected. No refunds or credits are available for online courses, classes & content once access has been given.
- Online content is for individual use only and cannot be shared, transferred, copied or broadcast to multiple participants.
- Our class videos are recorded for students who are in good health or have been screened with one of our team beforehand to ensure safety. If you are new to things or injured and not sure if this is right for you then we suggest attending some yoga classes with a qualified teacher to ensure safety during your unsupervised practice. We advise that you consult with a health professional (e.g GP) first before starting a yoga practice.
- Guided meditation can be a great tool to help alleviate stress & anxiety. However, meditation is not a substitute for professional healthcare. If you feel you are not coping, then please seek professional help by speaking to your GP. Mental Health Australia provides further information and resources that you might find helpful https://mhaustralia.org/need-help
